Factory direct manufacture — windows, doors and glazing systems
Effective date: September 29, 2026
This Returns and Refunds Policy explains how CALDOORS LTD handles cancellations, returns, replacements and refunds for orders placed through this website, by quotation or by telephone or WhatsApp. It should be read together with our Terms of Service.
This policy applies to standard products purchased directly online and to made-to-measure windows, doors, glazing and related products ordered by quotation. Because manufacturing timelines and specifications differ between these two types of order, different rules apply to each, as set out below.
Where a product is sold as a standard, non-customised item through direct online purchase, you may request to cancel the order before it enters production or ships. Once a standard product has been dispatched, you may return it within 14 days of delivery provided it is unused, undamaged and in its original packaging. Delivery and return transport costs may be deducted from the refund unless the return is due to a CALDOORS error or a defective item.
Most CALDOORS windows, doors and glazing products are manufactured specifically to the dimensions, specification and finish approved for your project. Because these products cannot be resold to another customer, once your deposit is paid and the order is confirmed for manufacture, the order generally cannot be cancelled, exchanged or refunded for a simple change of mind. You may cancel a made-to-measure order without charge only before CALDOORS confirms the order and begins ordering materials or production. Once materials have been ordered or production has started, cancellation may still be requested, but CALDOORS may retain all or part of the deposit to cover materials, design and administrative costs already incurred. This section does not affect your legal rights relating to products that are defective, unsafe, or materially different from the specification you approved.
To cancel any order before it enters production, contact CALDOORS as soon as possible by email, telephone or WhatsApp with your order or quotation reference. If production has not yet started, CALDOORS will cancel the order and refund any payment already made, normally within 10 business days.
If an item arrives damaged, is faulty, or does not match the approved specification, please notify CALDOORS within 48 hours of delivery or installation wherever possible, with photographs and your order reference. CALDOORS will, at its discretion, repair the item, remanufacture and replace it, or issue a full or partial refund, and will not charge you for the correction of a genuine CALDOORS manufacturing or specification error.
Please inspect all products as soon as reasonably possible after delivery, collection or installation. Visible transport damage should ideally be noted on the delivery paperwork at the time of delivery. Reporting a problem promptly helps CALDOORS resolve it quickly and does not affect any other legal right you may have.
Deposits taken for made-to-measure orders are generally used to cover design, administrative and early material costs and are only refundable in full if the order is cancelled before production begins. If an order is cancelled after production has started, CALDOORS will calculate and deduct reasonable costs already incurred before refunding any remaining balance of the deposit.
To request a cancellation, return or refund, contact CALDOORS with your order or quotation number, the product affected, the reason for the request, and photographs if the issue relates to damage or a fault. CALDOORS will confirm receipt of your request and aim to respond within 5 business days with the next steps.
Approved refunds are returned to the original payment method used for the order, unless another method is required by law or separately agreed for a legitimate reason. Once a refund is approved, it is normally processed within 10 business days, though your bank or card provider may take additional time to show the funds in your account.
CALDOORS is not required to offer a refund or replacement where a made-to-measure order has already entered or completed production and the request is based solely on a change of mind, where a product has been installed, altered or damaged by someone other than CALDOORS after delivery, or where measurements or specifications supplied by the customer were inaccurate and the finished product matches what was approved.
Nothing in this policy limits or excludes any right you have under applicable consumer protection or sale-of-goods law to a repair, replacement or refund for products that are defective, unsafe or not as described. Where this policy and the law differ, the law takes priority.
CALDOORS LTD, 51 Manchester Road, Mandeville, Jamaica Email: info@caldoorsfactorydirect.com Telephone/WhatsApp: +1 876 625 1890
Have a question about a return or refund? Get in touch with us.
