Factory direct manufacture — windows, doors and glazing systems
Effective date: September 29, 2026
These Terms of Service govern your use of the CALDOORS LTD website and any enquiry, quotation request, online order or payment submitted through it. By using this website, submitting an order or making an online payment, you agree to these Terms.
CALDOORS LTD manufactures and supplies windows, doors, glazing systems, rooflights, hardware and related products for domestic and commercial projects. CALDOORS LTD, 51 Manchester Road, Mandeville, Jamaica Email: info@caldoorsfactorydirect.com Telephone/WhatsApp: +1 876 625 1890
The website may allow visitors to view products and completed projects, add products to a quotation list, request quotations, submit measurements, specifications and project documents, purchase eligible standard products, pay deposits, invoices or outstanding balances online, and contact CALDOORS by email, telephone or WhatsApp. Some products may be available for direct online purchase, while made-to-measure products normally require a formal quotation and specification approval.
CALDOORS makes reasonable efforts to ensure that product descriptions, prices, specifications, photographs and availability information are accurate. However, website images may be illustrative, colours may appear differently depending on the screen or lighting conditions, dimensions and specifications must be confirmed before custom manufacture, product availability may change, and products shown in completed projects may have been specially configured. For made-to-measure products, the approved quotation, drawing or product schedule takes priority over general website information.
Prices will be displayed in the currency identified on the website, quotation, invoice or payment page. Unless stated otherwise, delivery and installation are not included, applicable taxes, fees and additional services may be added, a displayed product price may apply only to the stated size or configuration, and custom sizes, finishes, glass and hardware may require a separate quotation. If a price is published incorrectly because of a technical, typographical or supplier error, CALDOORS may correct the error before accepting the order. If payment has already been received, CALDOORS will offer the customer the corrected price or cancel the affected item and issue a refund.
Submitting an online order is an offer to purchase the selected products. An automated payment or order acknowledgement does not necessarily mean that CALDOORS has accepted the order. An order is accepted when CALDOORS sends an order confirmation or otherwise confirms that processing or manufacture has begun. CALDOORS may decline or cancel an order before acceptance where a product is unavailable, the price or description contains a material error, required specifications are missing, the order cannot reasonably be manufactured or delivered, payment cannot be verified, fraud or unauthorised activity is suspected, or the order would violate applicable law. If CALDOORS declines an order after receiving payment, the applicable payment will be refunded.
A quotation request does not create a binding order. A formal quotation may specify products, quantities and dimensions, materials, colours, glass and hardware, price and applicable taxes, deposit and payment requirements, estimated production and delivery periods, installation services, and assumptions, exclusions or special conditions. A quotation is valid only for the period stated on it. A custom order becomes binding after CALDOORS accepts it and receives any required deposit, signed approval, electronic approval or written confirmation.
Online payments may be processed by the authorised payment provider identified at checkout. Depending on the transaction, customers may be able to pay the full purchase price, a manufacturing deposit, a quotation or invoice balance, delivery or installation charges, or another agreed project payment. By submitting payment, you confirm that you are authorised to use the selected payment method, the billing and payment information is accurate, and sufficient funds or credit are available. CALDOORS and its payment provider may perform reasonable payment-verification and fraud-prevention checks. CALDOORS does not guarantee that a payment will be authorised, and payment providers and financial institutions may decline, delay or reverse a transaction.
Card and payment information is entered into systems operated by the selected payment provider. CALDOORS does not intend to receive or store complete payment-card numbers or card security codes on its own website systems. The payment provider may collect and process payment information according to its own terms and privacy policy. Customers should not send complete card details through email, WhatsApp or the website contact form.
A payment is considered received only after CALDOORS or its payment provider confirms successful authorisation and settlement. A pending bank transaction, screenshot, receipt from another application or customer account notification does not by itself prove that funds have been received by CALDOORS. If payment is incomplete, reversed or declined, CALDOORS may suspend order processing, manufacture, delivery or installation until payment is completed.
If a payment attempt fails, the customer should verify the transaction with their financial institution before trying again. If the same transaction is charged more than once, the customer should contact CALDOORS with the customer name, order or invoice number, transaction dates and amounts, and any payment confirmation or reference numbers. CALDOORS will investigate confirmed duplicate payments and refund any amount collected in error.
Customers should contact CALDOORS promptly if they do not recognise a charge or believe an order or payment is incorrect. CALDOORS will investigate reasonable payment concerns and attempt to resolve them. Nothing in these Terms prevents a customer from exercising a lawful right to dispute an unauthorised or incorrect payment through their bank or payment provider. Knowingly filing a false chargeback or payment dispute may result in suspension of the order and recovery of unpaid amounts or reasonable costs where permitted by law.
Where CALDOORS performs the final measurement, manufacture will be based on the measurements recorded and approved by CALDOORS. Where the customer supplies measurements, drawings or specifications, the customer is responsible for ensuring that they are accurate and complete. Customers must review all dimensions, drawings, colours, opening directions, glass types, hardware and other specifications before approval. Changes requested after approval may affect the price and completion date and may not be possible after manufacturing begins.
Many CALDOORS products are manufactured specifically for an individual customer or project. Once materials have been ordered or manufacture has begun, a made-to-measure product generally cannot be cancelled, exchanged or returned because of a change of mind. This does not affect legal rights relating to products that are defective, unsafe, materially different from the approved specification or otherwise fail to meet applicable legal requirements.
A deposit may be required before design, material ordering or manufacture begins. Unless otherwise agreed, production may not begin until the deposit is successfully received, the balance must be paid according to the quotation or invoice, and delivery, collection or installation may be delayed while an amount remains outstanding. Deposits may be applied toward materials, design, administration and manufacturing costs. Refund eligibility is governed by the applicable quotation and the CALDOORS Returns and Refunds Policy.
Production, completion and delivery periods are estimates unless a guaranteed date is expressly agreed in writing. Timelines may be affected by material availability, specification changes, weather, transportation, customs delays, power interruptions, site readiness or circumstances outside CALDOORS' reasonable control. If CALDOORS is unable to supply an online purchase, the customer will be offered an appropriate alternative, revised delivery date or refund.
Installation is included only where expressly stated in the order or quotation. Where installation is included, the customer must provide safe and reasonable access and disclose known conditions that may affect the work. Unexpected structural defects, unsuitable openings, electrical services, plumbing, hazardous materials or other concealed conditions may require a revised price and timeline.
Customers should inspect products as soon as reasonably possible after delivery, collection or installation. Visible damage, missing items or apparent specification differences should be reported promptly, preferably within 48 hours. This helps CALDOORS investigate and does not remove statutory rights.
Cancellations, returns, repairs, replacements and refunds are governed by the CALDOORS Returns and Refunds Policy. Approved online-payment refunds will normally be returned to the original payment method unless another method is required by law or agreed for a legitimate reason.
The website and its original content, including its design, text, photographs, graphics, logos and project presentations, are owned by or licensed to CALDOORS LTD. Website material may not be reproduced, sold, republished or commercially exploited without written permission.
You must not use the website for unlawful or fraudulent activity, use stolen, unauthorised or false payment information, attempt to bypass payment or security controls, interfere with the website's operation, upload malicious or infringing files, submit false or misleading information, or attempt to gain unauthorised administrative access.
The website may use or link to payment providers, WhatsApp, email applications, delivery services or other third-party platforms. These services operate independently and may have their own terms and privacy practices. CALDOORS is not responsible for an external service except to the extent required by law.
To the extent permitted by law, CALDOORS is not responsible for losses arising solely from inaccurate customer-supplied measurements or specifications, unauthorised use of a customer's payment method caused by the customer's failure to protect it, payment-provider or bank interruptions, reliance on general website information instead of an approved specification, or events outside CALDOORS' reasonable control. Nothing in these Terms excludes liability or consumer rights where doing so would be unlawful.
Personal and payment-related information is handled according to the CALDOORS Privacy Policy and the payment provider's privacy policy.
CALDOORS may update these Terms when its website, payment options, services or legal obligations change. Changes will not retroactively alter an accepted order unless agreed by the parties or required by law.
These Terms and online transactions are governed by the laws of Jamaica, including applicable consumer-protection, sale-of-goods, data-protection and electronic-transactions legislation.
CALDOORS LTD, 51 Manchester Road, Mandeville, Jamaica Email: info@caldoorsfactorydirect.com Telephone/WhatsApp: +1 876 625 1890
Have a question about these terms? Get in touch with us.
